Reply:

MOVI’S SERVICES

You can register an account through below channels:

1. Download MOVI app:
    + Android: https://play.google.com/store/apps/details?id=vn.mobivi.icaremember&hl=vi
    + iOS: https://apps.apple.com/vn/app/icare-benefits-member/id1141780272?l=vi
2. Contact Telesales via hotline 18006637
3. Contact the nearest Movi center (refer Movi centers via link https://www.movi.vn/en/about/contact?tab=movi-center)
4. Contact Customer service via toll free hotline 18006669

After contacting, providing information to Movi, we will quickly check and clearly advise you about the conditions to particiate in the Movi Benefits Program.

Reply:

MOVI’S SERVICES

You can refer Movi privacy policy via link: https://www.movi.vn/vi/policy

Reply:

PHYSICAL PRODUCTS

Movi and partners provide genuine products of various categories, such as phones, electronics, refrigeration, household appliances,...

For all these products, Movi and its partners allow you to pay by installment with 0% interest for a period of 3-6 months. You only pay a reasonable service fee.

Prices, installment periods and service fees (if any) related to each physical product will be clearly listed to you before you decide to buy.

Reply:

PHYSICAL PRODUCTS

Movi and its partners offer you a standard installment period for each physical product. However, if there is a need, you can choose the longer or shorter installment period than the proposed installment period.

If you choose to pay in installments longer than the proposed installment period, you may incur a reasonable service charge.

Prices, installment periods at the your option and service fees (if any) related to each physical product will be clearly listed to you before you decide to buy.

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PHYSICAL PRODUCTS

Movi commits that the physical products in the Movi Benefits Program are authentic, qualified products with genuine warranty, provided by Movi's partner suppliers.

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PAYMENT METHOD

Your company or your payroll bank will deduct from your monthly salary to pay for your due amount (on the basis of your authorization and consent when participating in the Movi Benefits Program).
In addition, you can actively make monthly payment for us if it is convenient for you by below method:

1. Transfer money by Internet banking or request to transfer money at Bank

2. Payoo

3. VNPOST

4. Make payment by ATM card at Movi credit counter

Please contact the hotline 18006669 for detailed instructions on active payment methods when required.

Reply:

PAYMENT METHOD

You can do it. In this case, you need to pay all remaining principal and costs.

Currently, Movi's financial partners do not require yous to pay penalty fees when repaying all outstanding principal before due date. However, for avoidance of doubt, early prepayment charges may be applied at the discretion of Movi's partner from time to time (if any).

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PAYMENT METHOD

You need to provide your NID and registered mobile number in your payment description

Reply:

AFTER SALES SERVICES

You can actively contact the manufacturer's warranty center according to the information on the product warranty document or electronic warranty activation information sent to you via text message.
In addition, you can contact Movi via the channels below:

1. Contact the hotline 18006669
2. Send email to: dvhm@movi.vn
3. Contact the nearest Movi center (refer Movi centers via link https://www.movi.vn/en/about/contact?tab=movi-center)

Reply:

AFTER SALES SERVICES

Movi and its partners provide free delivery service at Movi centers and there is an extra fee for addresses outside Movi Center.

For more details, please refer to the delivery policy at link https://www.movi.vn/vi

At the moment Movi has no policy to support installation at home.

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AFTER SALES SERVICES

You can check your transaction history through below channels:

1. Download MOVI app:

Android: https://play.google.com/store/apps/details?id=vn.mobivi.icaremember&hl=vi
iOS: https://apps.apple.com/vn/app/icare-benefits-member/id1141780272?l=vi

2. Contact Customer service via toll free hotline 18006669

3. Contact the nearest Movi center (refer Movi centers via link https://www.movi.vn/en/about/contact?tab=movi-center)

Reply:

AFTER SALES SERVICES

You can contact with you Service via toll free hotline 18006669